Barbara strives to fulfill her role as a Star Bearer in spite of Barbie's concerns about her health. Troubled by the disturbances which keep occurring in the children's wing, Barbara wonders if things would have been different under the previous leader.

Meanwhile, in John's rooms, John reads a letter from Kate. Something in it sends him into a state of shock.

The Star Bearers have determined that the soot pipes are the origin of the phantoms. For now, in order to quell the disorder in the children's wing, Barbara punishes the Belle twins, who broke the coffee carafes, by assigning them to cleaning the soot pipes. However, having been unable to ascertain the true culprit behind the incidents, the Star Bearers turn their suspicions on Kate.