Monica and Andrew are planning a surprise party for Tess to show their appreciation. A new angel, Ronald, from Records and Permanent Files, shows up at the party hoping to meet Tess. The only problem is that Tess is running late and the hotel's banquet manager, Mr. Nalls, is pressuring them to move things along for the Chamber of Commerce banquet at five. Meanwhile, Tess, who is under the impression that Monica's in trouble, is having car problems, pulls into a diner/car repair station where a none-too-helpful cashier, Kelly, tells her she'll have to wait until Penny returns from a tow call. Meanwhile, back at the banquet room, Ronald tells Monica and Andrew about how he daydreams about helping people face to face. But he doesn't feel he has what it takes to be a caseworker. Tess, meanwhile, tries to get Kelly to help her, but Kelly insists she doesn't do favors, that anytime you do things for other people, you just get into trouble. As the 5 o'clock hour arrives with no sign of

17 year-old Alex Wilson breaks into the music store where he works to steal a guitar, not counting on the fact that his boss and mentor, famed Blues musician Henry Baldwin, would be working late that night. Armed with a gun, Henry goes into the darkened store to confront the intruder. Henry is shocked to find Alex there and goes to call the police when Alex tries to stop him. There's a struggle for the gun and Henry is fatally wounded. Alex is arrested, found guilty and remanded to the local juvenile detention center until sentencing. Monica works at the detention center supervising a group of six boys, including Alex. In a show of false bravado, Alex makes it known that he's serving time for murder. Ronald (the angel from records and permanent files) suggests to Monica that perhaps the boys need to find some common ground. The next day, Tess surprises Alex with some strawberry pancakes for his birthday, and when everyone joins to sing ""Happy Birthday,"" they stumble onto some u