The hospital is sold to the Healthweb Corporation, and the new owner, Mr. Waites, pulls one of his hotel managers to be the new corporate representative of the hospital. The new rep, Casey MacAfee (Loni Anderson), disguises herself as a patient for ""research"" and proceeds to annoy the staff. When Mr. Waites arrives, he gives Casey a promotion for her good work – he puts her in charge of the hospital as the administrator. Meanwhile, Gina finally announces her pregnancy (though at 5 months, it's more than obvious), and Hank finally proposes. And Jack begins his obsession with Casey, who begins her obsession with Harry Weston…