Hodgins retrieves Violet from the hospital, as Major Gilbert asked him to look out for her. After they meet Gilbert's relatives, he offers her a job.

Violet tries to adjust to her new job: she needs to learn typing, and her coworkers question whether she has the right demeanor for letter writing.

Violet learns that Major Gilbert is listed as missing in action, but his family members think he is dead. Unable to cope, she remembers the war.

Violet travels to a countryside mansion to write a letter for a gravely ill war widow, but her young daughter Ann resents Violet's presence.

Історія, яка сталася за місяці між 4 та 5 епізодами. Віолета приймає незвичне прохання від дуже вимогливої ​​оперної співачки: Ірма хоче, щоб Віолета написала любовного листа, який вона зможе використовувати для текстів в арії.