Heather is a shy lady who works in a helpline call centre. When she receives a phone call from a mystery man, she has no idea that the encounter will change her life forever.

Alan is a Seattle college student volunteering at a crisis center. One night when at the clinic alone, a woman calls up the number and tells Alan that she needs to talk to someone. She informs Alan she took a load of pills, and he secretly tries to get help. During this time, he learns more about the woman, her family life, and why she wants to die. Can Alan get the cavalry to save her in time before it's too late?

A cynical counselor at a crisis hotline finds himself in a life or death situation when a young man calls and threatens to kill three people and then himself.